Safari Blog

Hi Brett,

Kevin and I arrived home safe and sound on Sunday, December 16^th.  We had an amazing honeymoon – South Africa is absolutely beautiful! We have lots of good things to say about our time in South Africa.  Steve was a fantastic private tour guide. He was extremely knowledgeable, on time and worked with our schedule.  Mardouw Country House was absolutely beautiful – we had no idea what to expect and when we arrived we were in aw.  The suite was amazing, the food was so delightful and the property was awesome.  We had such a great time there.  The Franschoek was also very nice and we had a great time on our wine tour.  Savanna Tented lodge was very beautiful – we had a great time at the lodge and on the safari runs.  Sam our guide did an amazing job locating animals and making sure we got to see everything. The service at all of the places was great.  Overall it was a terrific trip and we can't stop talking about it.  We are recommending this trip to all of our friends since we had such an amazing time.    

We do have a few recommendations; since it was our first time in South Africa it would have been a nice gesture to hear from you to make sure that everything was okay. Steve did ask us every time we saw him but perhaps some of your clients might feel the same and would like to hear from you once on the trip.  The Primi Sea Castle was nice but not what we expected for our first hotel on our honeymoon – it was more of a self serving place than a luxury boutique hotel experience. 

We thank you for setting up an amazing honeymoon and we will remember this trip forever.  Hope the feedback above helps you.

Thanks again!

Deana

As regards keeping in touch with our guests while they are on holiday SUNSAFARIS always Meets & Greets guests in Cape Town or in JHB, but from now on, in addition will make a courtesy call during the safari or holiday to ensure everything is running according to plan.

We constantly strive to improve our service and appreciate constructive comments like Deanna's above.